Terms & Conditions
Overview
These Terms & Conditions apply to purchases and services provided through Lory Stay & Welcome. By placing an order through our website, you agree to these terms.
Personalized Products
Our products are personalized and made to order based on the information provided by the customer. This may include property names, Wi-Fi information, house rules, check-in and check-out information, emergency information, addresses, QR code destinations, photos, logos, links, and other personalization details.
Customers are responsible for providing complete and accurate information when submitting an order.
Design Approval and Customer Responsibility
When a design or proof is provided for approval, customers are responsible for carefully reviewing all text, spelling, names, numbers, addresses, links, QR code destinations, and other personalization details before approving the design.
Once a design has been approved, Lory Stay & Welcome is not responsible for errors contained in information provided or approved by the customer.
Errors made by Lory Stay & Welcome will be corrected at no additional charge.
Digital Guest Guides
Digital Guest Guides are customized using information supplied by the customer. The initial design is typically prepared within 5–7 business days after all required information and materials have been received.
Each Digital Guest Guide includes up to 2 complimentary revisions. One revision means one consolidated list of requested changes submitted at the same time.
Additional revisions requested before final approval may be subject to an additional fee. Updates requested after final delivery may also be subject to additional fees depending on the extent of the requested changes.
QR Codes and Third-Party Links
Customers are responsible for providing accurate destination links when QR codes or external links are included in personalized products or Digital Guest Guides.
We test QR codes and links as part of the preparation process when applicable. However, Lory Stay & Welcome is not responsible for future changes, interruptions, removal, or availability of third-party websites, platforms, listings, maps, review pages, or other external services.
Production Time
Personalized physical products are typically prepared within 3–5 business days after all required personalization information has been received.
Production times may vary depending on order volume, customization requirements, holidays, or circumstances outside our reasonable control.
Shipping
Estimated shipping within the United States is typically 3–7 business days after shipment, depending on the destination and shipping carrier.
Shipping and delivery dates are estimates and are not guaranteed. Lory Stay & Welcome is not responsible for carrier delays, weather-related delays, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Payments
Payment is required through the payment methods available at checkout. Orders will not enter production until payment has been successfully processed and all required personalization information has been received.
Cancellations, Returns, and Refunds
Because our products are personalized, cancellation, return, and refund eligibility is limited. Personalized physical orders may be canceled only before production begins. Digital Guest Guide orders may be canceled only before customization or design work has begun.
Please refer to our Refund & Return Policy for additional information.
Intellectual Property
Designs, layouts, graphics, branding elements, and original materials created by Lory Stay & Welcome remain the intellectual property of Lory Stay & Welcome unless otherwise agreed in writing.
Customers may use completed personalized products and Digital Guest Guides for their own properties and business operations. They may not resell, reproduce, distribute, or commercially exploit our original designs or templates without permission.
Customers confirm that they have the right to use any photos, logos, trademarks, text, or other materials they provide to us for inclusion in their order.
Limitation of Responsibility
Lory Stay & Welcome is not responsible for losses resulting from inaccurate information supplied or approved by the customer, changes to third-party services or links, or use of the products in a manner inconsistent with their intended purpose.
Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot legally be excluded or limited under applicable law.
Changes to These Terms
We may update these Terms & Conditions from time to time. The version published on our website at the time an order is placed will apply to that order.
Contact Us
If you have questions about these Terms & Conditions or your order, please contact us using the contact information provided on our website.